Prof. Dr. Sadrac Cenophat
- Cenophat, S., Eisend, M., Bayón, T., Haas, A. (2024). “The Role of Customer Relationship Vulnerability in Service Recovery”, Journal of Service Research, 27(2), 283-301 (VHB: A)
- Cenophat, S. (2024). The Strategic Nature of Artificial Intelligence in Customer Relationship Management. In Handbook of Services and Artificial Intelligence (pp. 143-157). Edward Elgar Publishing.
- Cenophat, S., Wagner, Al Massoudi, Y. (2024). “Overcoming Informal Competition in Developing Markets: A Resourcefulness Perspective”, European Journal of International Management. (VHB: B)
- Cenophat, S., & Haas, A. (2025). Informal competition and sales of new offerings in emerging markets: The role of Non-Market effort and offerings newness. Journal of Business Research, 189, 115122.
- Cenophat, S., & Adegbile, A. (2021). “Confirmation Bias: A Boundary Condition for Dynamic Managerial Capabilities in the Context of Strategic Change.” In Dynamic Capabilities and Relationships (pp. 53-65). Springer, Cham.
- Wenzel, M., Rauch, M., Adegbile, A., Bogodistov, Y., Cenophat, S., Hartmann, M., …& Wohlgemuth, V. (2021). “Dynamic Capabilities: Celebrating the Plurality of Understandings of the Concept.” In Dynamic Capabilities and Relationships (pp. 1-28). Springer, Cham.
- Cenophat, S., Haas, A. (2024). “Trying to Cope but Finding No Way Out: The Vulnerable Customer’s Path to Comfort.” Special Session at 2024 Frontiers in Service Conference, Florida, USA.
- Bowen M., Cenophat, S., Haas, A. (2024). “It’s the focus, stupid! How Service Robots Shape Service Failure and Recovery Experiences of Vulnerable Customers.” Special Session at 2024 Frontiers in Service Conference, Florida, USA.
- Fitzek F., Cenophat, S., Haas, A. (2024). “How do Vulnerable Customers Endure Service Failures: A Structural Path Exploration.” Virtual Winter AMA Conference.
- Cenophat, S., Bowen, M., Haas, A. (2024). “When Robots Deal with Customers in Crisis: The Important Role of Customer Relationship Vulnerability in Service Robot Recovery.” Winter AMA Conference, Florida, USA.
- Cenophat, S., Müller, R. M., Haas, A. (2023). “How Political Identity Affects the Effectiveness of Service Recovery Strategies.” Winter AMA Conference, Tennessee, USA.
- Cenophat, S., (2022). “Guilt and Sustainable Consumption: The Chicken-or-Egg Causality Dilemma.” Winter AMA Conference, Las Vegas, USA.
- Cenophat, S., (2021). “Mind Our Online Social Identity: Understanding the Formation of Customers’ Expectations for Responsiveness in the Digital Era.” Winter AMA Virtual Conference.
- Cenophat, S., & Haas, A. (2021). “How Informal Competition drives the Sales of New Products.” Winter AMA Virtual Conference.
- Cenophat, S., & Eisend, M. (2020). “The Relationship between Informal Competition and New Product Development.” Winter AMA Conference, San Diego, USA.
- Cenophat, S., Bowen, M. (2019). “A Multilevel Modeling of Optimum Scheduling Content on Social Media: The Relevance of Country and Brand Characteristics.” ISMS Marketing Science Conference, Rome, Italy.
- Cenophat, S. (2019). “A Non-Recursive Model of Guilt and Ethical Consumption.” ISMS Marketing Science Conference, Rome, Italy.
- Cenophat, S., & Al Masoudi, T. (2019). “A Multilevel Model of Business Model Innovation, Industry Informality, and Sales Performance in Developing Countries.” ISMS Marketing Science Conference, Rome, Italy.
- Cenophat, S., & Bayón, T. (2018). Industry Informality and New Product Effects on Sales Performance: A Multilevel Modelling.” Summer AMA Conference, Boston, USA.
- Cenophat, S., & Lohrmann, M. (2018). “Industry Informality and Marketing Channel Innovation Effects on Sales Performance: A Multilevel Modelling.” ISMS Marketing Science Conference, Philadelphia, USA.
- Cenophat, S., Bayón, T., & Eisend, M. (2017). “Customer Relationship-Vulnerability: Concept and Measurement.” Annual Convention of theAmerican Psychology Association, Washington DC, USA
Prof. Dr. Katja Hanke
- Berry, J.W., Lepshokova, Z., and MIRIPS collaborators, Grigoryev, D. (2021). How Shall We All Live Together?: Meta-Analytical Review of the Mutual Intercultural Relations in Plural Societies Project. Applied Psychology. https://doi.org/10.1111/apps.12332
- Mari, S., Gil de Zúñiga, H., Suerdem, A., Hanke, K., Brown, G., Vilar, R., Boer, D. and Bilewicz, M. (2021). Conspiracy Theories and Institutional Trust: Examining the Role of Uncertainty Avoidance and Active Social Media Use. Political Psychology. https://doi.org/10.1111/pops.12754
- Hirschberger, G., Imhoff, R., Kahn, D.T., & Hanke, K. (in press). Making sense of the past to understand the present: Attributions for historical trauma predict contemporary social and political attitudes. Group Processes & Intergroup Relations.
- Rudnev, M., Vauclair, C.-M., Aminihajibashi, S., Becker, M., Bilewicz, M., Castellanos Guevara, J.L., Hanke, K., et al. (2020). Measurement invariance of the moral vitalism scale across 28 cultural groups. PLoS ONE 15(6), e0233989. https://doi.org/10.1371/journal.pone.0233989
- van Egmond, M.C., Hanke, K., Omarshah, T.T., Navarrete Berges, A., Zango, V. and Sieu, C. (2020). Self‐esteem, motivation and school attendance among sub‐Saharan African girls: A self‐determination theory perspective. International Journal of Psychology, doi:10.1002/ijop.12651
- Leong, C.-H., Komisarof, A., Dandy, J., Jasinskaja-Lahti, I., Safdar, S., Hanke, K., &Teng, E. (2020). What does it take to become “one of us?” Redefining ethnic-civic citizenship using markers of everyday nationhood, International Journal of Intercultural Relations, 2020, ISSN 0147-1767,https://doi.org/10.1016/j.ijintrel.2020.04.006.
- Boehnke, K., Schiefer, D., van Egmond, M.C., Hanke, K., Klar, Y., & Roccas. S. (2020). Conceiving one‘s national group as transgenerational: Effects on attitudes towards ‘foreign’ and diaspora migrants. PLoS ONE 15(4), e0230303. https://doi.org/10.1371/journal.pone.0230303
- Bastian, B., Vauclair, C.M. […] Hanke, K. et al. (2019.) Explaining illness with evil: pathogen prevalence fosters moral vitalism, 286, Proceedings of the Royal Society B.
- Schumann, S., Boer, D., Hanke, K. & Liu, J. (2019). Social media use and support for populist radical right parties: assessing exposure and selection effects in a two-wave panel study. Information,Communication & Society.
- Maehler, D., Zabal, A., & Hanke, K. (2019). Adults’ Identity in Acculturation Settings: The Multigroup Ethnic & National Identity Measure (MENI), Identity, 19(4), 245-257.
- Maehler, D., Weinmann, M., & Hanke, K. (2019). Acculturation and Naturalization: Insights From Representative and Longitudinal Migration Studies in Germany. Frontiers in Psychology, 10, 1160.
- Hofhuis, J., Hanke, K., & Rutten, T. (2019). Social network sites and acculturation of international sojourners in the Netherlands: The mediating role of psychological alienation and online social support. International Journal of Intercultural Research, 69, 120-130.
- Hanke, K., Liu, J.H., Huang, L.-L., & Wang, F. (2019). World War II wounds (not) healed by time: Negative action tendencies in Sino-Japanese and Taiwanese-Japanese relations across two generations. In S. Mukherjee, P.S. Salter (Eds.). History and Collective Memory: Its Role in Shaping National Identities. Nova Science Publishers Inc.
Prof. Dr. Thomas Hermann
- Hermann, T. (2024). Behavioural Economics und Humanistic Economics. Eine dialogische Perspektive. In: Tafner, G., Ackermann, N., Hagedorn, U., Wagner-Herrbach, C. (Hrsg.) Humane Ökonomie – selbstverständlicher Auftrag sozioökonomischer Bildung und Wissenschaft oder sozialromantische Utopie? Bonn 2024, S.290-311 https://www.agbfn.de/de/agbfn_152646_202538.php
- Hermann, T.; Coronella, S. & Santaniello, L. (2022). Léon Gomberg, gescheiterter Herausforderer in der Gründungszeit der Betriebswirtschaftslehre.Ein Narrativ aus Perspektive der „Theorie der strategischen Handlungsfelder“. In: Matiaske, W. & Sadowski, D. (eds.). Ideengeschichte der BWL II. Wiesbaden: Springer Fachmedien, pp.517-554.https://link.springer.com/chapter/10.1007/978-3-658-35155-7_19
- Santaniello, L; Coronella, S. & Hermann, T. (2022). Paolo Emilio Cassandro: Ein Herausforderer der Economia Aziendale Gino Zappas mithilfe der Einzelwirtschaftslehre Léon Gombergs. Eine Anwendung der „Theorie der strategischen Handlungsfelder“ und der „Theorie der epistemischen Objekte“ In: Matiaske, W. & Sadowski, D. (eds.). Ideengeschichte der BWL II. Wiesbaden: Springer Fachmedien, pp. 555–586. https://link.springer.com/chapter/10.1007/978-3-658-35155-7_20
- Hermann, T. (2021). “Un’istituzione aperta agli studi socialmente utili”. La dissertazione di Gherardo d´Arco presentata all´Accademia di Mantova nel 1771. Un´analisi delle metafore. In: Navarrini, R. (ed.). La Reale Accademia di Mantova nell´Europa del Settecento (1768-2018), S. 213-231. Mantova: Publi Paolini (ISBN 978-88-85614-73-4)
- Hermann, Th. (2021). Manichäismen im BWL-Klassiker Wöhe. Ideologiekritik und dialogische betriebswirtschaftliche Bildung. In: Matiaske, W. und Nienhüser, W. (Hrsg.): Jahrbuch Ökonomie & Gesellschaft Bd.32: Ökonomie und Ideologie. S. 267-317. Marburg: Metropolis-Verlag. https://www.metropolis-verlag.de/Oekonomie-und-Ideologie/1443/book.do
- Hermann, T. (2019). Corporate Social Responsibility in the Dock. How Persuasive Strategies Support Verbal Accounts in the Event of Loss of Trust. In: management revue- Socio-Economic Studies, vol.30 (2-3), p.268-311.
- Coronella, S., Santaniello, L. & Hermann, T. (2019). Leon Gomberg, ein vergessener Brückenbauer zwischen italienischer Ragioneria und deutschsprachiger BWL. Paper presented at VHB-Conference “Ideengeschichte der BWL II” (grant-aided by DFG), Helmut Schmidt Universität Hamburg, 12 October 2019
- Hermann, T., Coronella, S. & Santaniello, L. (2019). Discursive struggles and marginalized voices. The formation of business economics in Germany and Italy. Paper presented at “The Accounting History International Emerging Scholars’ Colloquium”, Dauphine University Paris 3 September 2019
Prof. Dr. Hans Rüdiger Kaufmann
- Kaufmann, H.R., Khan Panni, F.M.A and Vrontis, D. 2024. The Palgrave Handbook of Consumerism Issues in the Apparel Industry. Palgrave Macmillan, USA.
- Dehghan, T. and Kaufmann, H.R. 2019. Measuring and Transferring Brand Identity - An Initial Research Itinerary. 16th Circle International Conference; 25.04.- 26.04.19; University of Gloucestershire, UK.
- Zwerenz, C., Kaufmann, H.R. and Simpson, C. 2019. A Fresh Perspective on Corporate Compliance. 16th Circle International Conference; 25.04.- 26.04.19; University of Gloucestershire, UK.
- Tirrel, H., Kaufmann, H.R., Winnen, L. 2019. Multi-Location Workers – Development of an Initial Framework from Previous Research. 16th Circle International Conference; 25.04.- 26.04.19; University of Gloucestershire, UK.
- Brunetti, F., Confente, I. & Kaufmann, H.R. (2019). The human dimension of a brand influences brand equity: an empirical examination in the context of a luxury and a convenience brand. Journal of Brand Management (1-12).
- Correia Loureiro, S. M., Kaufmann, H. R. (2019). Exploring the Power of Electronic Word-of-Mouth in the Services Industry. Hershey: IGI Global.
Prof. Dr. Philipp Nixdorf
- Nixdorf, C. P.; Swiderski, J.: Mehr Beratung wagen. Möglichkeiten konstruktiver Interaktionsgestaltung im Jobcenter. Teil 2 – Implikationen für die Praxis. Erscheint in Ausgabe 6/2022 der Zeitschrift Blätter der Wohlfahrtspflege
- Nixdorf, C. P.; Swiderski, J.: Mehr Beratung wagen. Möglichkeiten konstruktiver Interaktionsgestaltung im Jobcenter. Teil 1 – Grundlagen und (Selbst-)Reflexion. Erscheint in Ausgabe 5/2022 der Zeitschrift Blätter der Wohlfahrtspfleg
- Nixdorf, C. P.: Integrationsförderung geflüchteter Menschen im Jobcenter – Ein Erfahrungsbericht aus der Praxis. Erscheint in Ausgabe 05/2022 der Zeitschrift Soziale Sicherheit.
- Nixdorf, C. P.: Systemische Beratung und Mediation – Was beides trennt. In: Spektrum der Mediation. Erscheint in Ausgabe 04/2022
- Nixdorf, C. P.; Swiderski, J.: Berufsbezogene Bildungswege: Bildungsberatung in Arbeitsagentur und Jobcenter. Ein Blick aus der Praxis auf die Praxis, Teil 2. Erscheint in Ausgabe 4/2022 der Zeitschrift Blätter der Wohlfahrtspflege
- Nixdorf, C. P.: Systemische Beratung und Mediation – Was beides eint. In: Spektrum der Mediation. Erscheint in Ausgabe 03/2022
- Nixdorf, C. P.; Swiderski, J.: Berufsbezogene Bildungswege: Bildungsberatung in Arbeitsagentur und Jobcenter. Ein Blick aus der Praxis auf die Praxis, Teil 1. In: Blätter der Wohlfahrtspflege, Ausgabe 3/2022, S. 103-105
- Nixdorf, C. P.: Das Bürgergeld kommt - der Zwang bleibt. Möglichkeiten konstruktiver Beratung im Jobcenter. In: Soziale Sicherheit. Die Fachzeitschrift für soziales Arbeiten. Ausgabe 02/2022, S. 62-64
- Nixdorf, C. P.: Keep it complicated!? – Vom Nutzen der Kompliziertheit. In: Wissensmanagement. Das Magazin für Digitalisierung, Vernetzung & Collaboration. Ausgabe 01/2022, S. 46-48
- Nixdorf, C. P.: Konzepte und Konzeptgerede – Über Konzeptarbeit in der Sozialen Arbeit. In: Dialog Erziehungshilfe. Ausgabe 01/2022, S. 17-25
- Nixdorf, C. P.: Bringt das weiter? Zur Umsetzung der Nationalen Weiterbildungsstrategie im Jobcenter. In: Soziale Sicherheit. Die Fachzeitschrift für soziales Arbeiten. Ausgabe 11/2021, S. 392-395
- Nixdorf, C. P.: Systemische Beratung im Jobcenter – Praxis, oder Lippenbekenntnis? In: Soziale Sicherheit. Die Fachzeitschrift für soziales Arbeiten. Ausgabe 07/2021 , S. 282-286
- Nixdorf, C. P.: Lernen ist nie verkehrt? – Fallstricke des organisationalen Lernens. In: Wissensmanagement. Das Magazin für Digitalisierung, Vernetzung & Collaboration. Ausgabe 6/2021, S. 8-10
- Nixdorf, C. P.; Swiderski, J.: Fallmanagement im Jobcenter – Herausforderungen aus der Perspektive der Sozialen Arbeit. Teil 2. In: Soziale Sicherheit. Die Fachzeitschrift für soziales Arbeiten. Ausgabe 05/2021, S. 201-204
- Nixdorf, C. P.: Fallmanagement im Jobcenter – Herausforderungen aus der Perspektive der Sozialen Arbeit. Teil 1. In: Soziale Sicherheit. Die Fachzeitschrift für soziales Arbeiten. Ausgabe 04/2021, S. 162-166
Prof. Dr. Dolores Sanchez Bengoa
- Ayesu, J.A.O., Bengoa, D.S. (2020) The Cultural Complexity of Knowledge Sharing in Multicultural Teams, ECKM Knowledge Management, Conventry, UK.
- Röck, E., Bengoa, S.D. (2019) Different attitudes towards business failure between cultures. 12th EuroMed Conference in Thessaloniki, Greece.
Prof. Dr. Amina Singh-Mehta
- Phillips R, Stanton H, Singh-Mehta A, Gillespie D, Bates J, Gal M, Thomas-Jones E, Lowe R, Hood K, Llorc C, Melbye H, Calse J, White P, Butler C, Francis N (2020) C-Reactive Protein-guided antibiotic prescribing for COPD exacerbations: a qualitative evaluation, British Journal of General Practice (4 Star 1 Tier paper: http://orca.cf.ac.uk/128246/)
- Gardner M, Shepperd S, Godfrey M, Mäkelä P, Tsiachristas A, Singh-Mehta A, Ellis G, Khanna P, Langhorne P, Makin S & Stott D J. Comprehensive Geriatric Assessment in hospital and hospital-at-home settings: a mixed-methods study. Health Serv Deliv Res 2019;7(10) https://www.journalslibrary.nihr.ac.uk/hsdr/hsdr07100/#/full-report doi: 10.3310/hsdr07100 (4 Star 1 Tier paper: Journal is part of NIHR series which is ranked in the top 10 per cent of medical and health-related journals)
- Mike Gardner, Sasha Shepperd, Mary Godfrey, Petra Mäkelä, Apostolos Tsiachristas, Amina Singh-Mehta, Graham Ellis, Pradeep Khanna, Peter Langhorne, Stephen Makin, David J Stott: Health services and delivery research (2019). Comprehensive Geriatric Assessment in hospital and hospital-at-home settings: a mixed-methods study. Southampton: NIHR Journals Library.
- Mike Gardner, Sasha Shepperd, Mary Godfrey, Petra Mäkelä, Apostolos Tsiachristas, Amina Singh-Mehta, Graham Ellis, Pradeep Khanna, Peter Langhorne, Stephen Makin, David J Stott (2019). Update of a Cochrane review: Comprehensive Geriatric Assessment with individual patient data and a survey of trialists. NIHR Journals Library.
- Mike Gardner, Sasha Shepperd, Mary Godfrey, Petra Mäkelä, Apostolos Tsiachristas, Amina Singh-Mehta, Graham Ellis, Pradeep Khanna, Peter Langhorne, Stephen Makin, David J Stott. (2019) A retrospective propensity score matched analysis, using administrative data, of alternatives to hospital admission for older people. NIHR Journals Library.
- Mike Gardner, Sasha Shepperd, Mary Godfrey, Petra Mäkelä, Apostolos Tsiachristas, Amina Singh-Mehta, Graham Ellis, Pradeep Khanna, Peter Langhorne, Stephen Makin, David J Stott. (2019) Survey and interviews of community health-care providers. NIHR Journals Library.
- Mike Gardner, Sasha Shepperd, Mary Godfrey, Petra Mäkelä, Apostolos Tsiachristas, Amina Singh-Mehta, Graham Ellis, Pradeep Khanna, Peter Langhorne, Stephen Makin, David J Stott. Consensus meeting and Delphi exercise on the implementation of Comprehensive Geriatric Assessment. (2019) NIHR Journals Library.
- Mike Gardner, Sasha Shepperd, Mary Godfrey, Petra Mäkelä, Apostolos Tsiachristas, Amina Singh-Mehta, Graham Ellis, Pradeep Khanna, Peter Langhorne, Stephen Makin, David J Stott. A qualitative case study of the implementation of Comprehensive Geriatric Assessment in inpatient and home-based settings. NIHR Journals Library 2019
Prof. Dr. Andreas Zimber
- A. Zimber, J. Horchler, I. Weiser, S. Gregersen, M. Prüße, K. Schumacher, U. Pietrzyk, B. Schmitt-Howe (2024). Kleinunternehmen – eine unterschätzte Zielgruppe für den Arbeits- und Gesundheitsschutz: Eine qualitative Studie zu den Aktivitäten von Unternehmer/-innen und ihren Einflussgrößen. Zeitschrift für Arbeits- und Organisationspsychologie, Volume 68, Heft 4, 200-209.
- Zimber, A. (2024). Gesund arbeiten im Homeoffice: Die Bedeutung der Resilienz. PERSONALquarterly 04 / 24, 10-14.
- Zimber, A. (2023). Arbeit-Familie-Konflikt und psychische Beanspruchung im Homeoffice während der COVID-19-Pandemie: Hogrefe Verlag, Zeitschrift für Arbeits- und Organisationspsychologie A&O.
Gemeinsame Publikationen
- Singh-Mehta, Amina and Nixdorf, Philipp and Schulz, Sophia and Tales, Andrea and Christopher, Gary (2024) Empowering Ageing: Navigating the Future of Digital Healthcare for Older Adults – a Rapid Review of Perspectives and Challenges. KEEP ON PLANNING FOR THE REAL WORLD. Climate Change calls for Nature-based Solutions and Smart Technologies. Proceedings of REAL CORP 2024, 29th International Conference on Urban Development, Regional Planning and Information Society. pp. 265-274. ISSN 2521-3938
- Kaufmann, H.R., Paraschaki, M., Tsoukatos, E., Sanchez Bengoa, M.D., Czinkota, M. 2019. Curative International Marketing, Corporate and Business Diplomacy: A Triple Application for Migration, in: Thrassou, A., Vrontis, D., Weber, Y., Shams, R.M.S., Tsoukatos, E. 2019. The Synergy of Business Theory and Practice. Advancing the Practical Application of Scholarly Research, pp. 261- 284. Palgrave Macmillan. USA.
- Kaufmann, H.R., Sanchez Bengoa, D., Sandbrink, C., Kokkinaki, A., Kameas, A., Fitsilis, P. and Valentini, A. (2019). DevOps Competences for Smart Cities. 12th EuroMed Conference in Thessaloniki, Greece.